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Panel Request

If a panel is damaged or faulty - DO NOT ASSEMBLE THE PRODUCT. We will do our very best to supply you with a replacement panel as soon as possible.

 

Please contact the Harvey Norman store from where you have purchased the Tvilum-Scanbirk product. The store is required to fill out a service report which will be faxed or emailed to us.

 

Some panels can be sent directly to your address - however larger panels will be delivered to the Harvey Norman store you purchased your product from.

 

Please provide the store with all necessary details incl.:

 

Model no.

Part no. from assembly instruction

Wood grain or colour

Nature of damage

Your name and full address

Your telephone no.

 

Please be assured that we take all service requests very seriously and we will do our very best to solve the problem as soon as possible.